Privacy Policy — kkbd Platform

Introduction

kkbd ("we", "us", "our") operates the online casino and sports betting platform accessible at kkbd.cam (the "Platform"). In the course of providing our Services to players based in Bangladesh and other permitted jurisdictions, kkbd collects and processes personal data about you ("you", "your", "the Player").

This Privacy Policy is designed to provide you with clear, accurate, and complete information about how your personal data is handled from the moment you first visit the Platform through to the termination of your account. It covers what data we collect, why we collect it, how we use and protect it, who we share it with, how long we keep it, and what rights you have in relation to it.

This policy applies to all users of the kkbd Platform, including registered account holders, visitors who have not yet registered, and individuals who interact with kkbd through any associated communication channels such as email or live chat support. It should be read in conjunction with the kkbd Terms & Conditions, which are available at kkbd.cam/terms-conditions.

Data We Collect

kkbd collects personal data across several categories depending on your level of engagement with the Platform. The following table summarises the categories of data we collect and the primary context in which each is gathered.

Data Collected Automatically

When you visit the kkbd Platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, the pages you visit, the links you click, the games you launch, the time and duration of your sessions, and device and browser information. This data helps kkbd maintain platform security, diagnose technical issues, and understand how Players use the Services so that we can improve them.

Data You Provide Voluntarily

You provide certain data directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in promotions. It is your responsibility to ensure that all data you provide to kkbd is accurate, complete, and kept up to date. Providing false or misleading information may result in account suspension in accordance with the kkbd Terms & Conditions.

How We Use Your Data

kkbd uses your personal data for the following purposes. We process data only where we have a valid legal basis to do so, as described in Section 4.

• Account Management: To create, maintain, and administer your kkbd account, including processing registrations, managing account settings, and handling account closures.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable regulations, to confirm that you are at least 18 years of age, and to conduct anti-money laundering (AML) and fraud prevention checks.
• Transaction Processing: To process deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, Upay, and banking partners, and to maintain accurate records of all financial transactions on your account.
• Service Delivery: To provide you with access to casino games, sports betting markets, live dealer games, and all other Services available on the kkbd Platform.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel, and to maintain records of support interactions for quality and training purposes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and any other conduct that may compromise the integrity of the Platform or harm other Players.
• Responsible Gaming: To monitor gameplay patterns and account activity that may indicate problem gambling behaviour, and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities, including record-keeping obligations and the reporting of suspicious activity.
• Platform Improvement: To analyse aggregated usage data in order to understand how Players interact with the Platform, identify areas for improvement, and develop new features and services. Where possible, this analysis uses anonymised or pseudonymised data.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about kkbd — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting support at [email protected].

Legal Basis for Processing

kkbd processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and kkbd — for example, creating your account, processing your deposits and withdrawals, and providing access to the Platform's Services.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including KYC/AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for kkbd's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement through anonymised analytics.
• Consent: Where kkbd relies on your consent as a legal basis — particularly for marketing communications — you have the right to withdraw that consent at any time without detriment to your continued use of the Platform. Withdrawal of consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.

Data Sharing & Third Parties

kkbd does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share necessary financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process your deposit and withdrawal transactions.
• Game Providers: Certain technical data (such as your session token and account identifier) is shared with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable you to access and play their games hosted on the Platform. These providers do not receive your contact or financial data.
• KYC & Fraud Prevention Providers: We work with third-party identity verification and fraud detection services to carry out KYC checks and monitor for fraudulent activity. These providers receive only the data necessary to perform their contracted function and are bound by strict data processing agreements.
• IT & Infrastructure Providers: We use third-party cloud hosting and technical infrastructure providers to operate the Platform securely. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than delivering the agreed infrastructure services.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by law, or where disclosure is necessary to protect the rights, safety, or property of kkbd, its Players, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of kkbd's business or assets, your personal data may be transferred to the acquiring entity. In such circumstances, kkbd will take reasonable steps to ensure the confidentiality of your data is maintained and that the acquiring entity is bound by appropriate data protection obligations.

All third parties with whom kkbd shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable data protection laws.

Cookies & Tracking Technologies

kkbd uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on kkbd:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They enable core features such as user authentication, session management, account security, and fraud prevention. No personal data is shared with third parties through strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display options — so that you do not need to reconfigure them on every visit. They are not used for tracking or advertising purposes.
• Analytics Cookies: These cookies collect anonymised or pseudonymised data about how Players navigate the Platform — for example, which pages are visited most frequently, where Players exit, and how long sessions last. This data is used internally to improve the Platform experience. kkbd does not share analytics data with third-party advertisers.
• Security Cookies: These cookies support our fraud detection and security systems by helping identify unusual or potentially fraudulent account activity patterns. They are not used for advertising or profiling purposes.

You can control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. kkbd does not use cookies for behavioural advertising or cross-site tracking.

Data Retention

kkbd retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, to comply with financial record-keeping and AML regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial regulations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, to satisfy ongoing regulatory obligations.
• Support Communications: Retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical & Usage Data: Retained for up to twenty-four (24) months for security monitoring and platform improvement purposes, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years after unsubscription to evidence your consent and its withdrawal.

Where data is no longer required and no legal obligation requires its continued retention, kkbd will securely delete or irreversibly anonymise it so that it can no longer be associated with any individual.

Data Security

kkbd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• Encryption in Transit: All data transmitted between your device and the kkbd Platform is protected using Transport Layer Security (TLS) with 256-bit encryption. This prevents interception of your data during transmission.
• Encryption at Rest: Sensitive personal data — including identity documents, payment details, and KYC records — is encrypted when stored on kkbd's servers using industry-standard encryption algorithms.
• Access Controls: Access to personal data within kkbd is restricted on a strict need-to-know basis. Staff members can only access the data categories their role requires, and all access is logged and subject to regular audit.
• Password Security: Passwords are never stored in plain text. kkbd uses strong one-way hashing algorithms with salting to protect stored credentials. Staff do not have access to your password and will never ask you to provide it.
• Regular Security Testing: kkbd conducts regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses before they can be exploited.
• Incident Response: kkbd maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, kkbd will notify affected Players as promptly as reasonably practicable and take immediate steps to contain and remediate the breach.

While kkbd takes all reasonable precautions to secure your data, no online system can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying kkbd immediately if you suspect your account has been compromised.

Your Privacy Rights

You have the following rights in relation to your personal data held by kkbd. To exercise any of these rights, please contact our support team at [email protected]. kkbd will respond to all valid requests within a reasonable timeframe and at no cost to you unless requests are manifestly unfounded or excessive.

• Right of Access: You have the right to request confirmation of whether kkbd holds personal data about you, and to receive a copy of that data together with information about how it is used.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data that kkbd holds about you. You may also update certain account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Note that kkbd may be required to retain certain data for legal and regulatory reasons even where an erasure request is received.
• Right to Restriction of Processing: You have the right to request that kkbd restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is resolved.
• Right to Object: You have the right to object to the processing of your personal data where kkbd relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where kkbd processes your data based on your consent — particularly for marketing communications — you may withdraw that consent at any time by contacting support at [email protected]. Withdrawal does not affect the lawfulness of prior processing.
• Right to Data Portability: Where technically feasible and where processing is carried out by automated means on the basis of your consent or a contract with you, you may request that kkbd provides your personal data in a structured, commonly used, machine-readable format.

Children's Privacy

The kkbd Platform is strictly intended for adults aged 18 years and above. kkbd does not knowingly collect personal data from any individual under the age of 18. If you are under 18, you must not access the Platform, register an account, or provide any personal data to kkbd.

If kkbd becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has provided personal data to kkbd, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

kkbd supports a range of responsible gaming tools and encourages adults to use parental control software to prevent minors from accessing gambling websites. Information on responsible gaming tools available on kkbd can be found at kkbd.cam/responsible-gaming.

Third-Party Links

The kkbd Platform may contain references to third-party game providers, payment processors, or partner services. While kkbd takes care to work only with reputable third parties, we have no control over and accept no responsibility for the privacy practices or content of any third-party websites, platforms, or services.

This Privacy Policy applies exclusively to the kkbd Platform at kkbd.cam. Any interactions you have with third-party services — including payment providers such as bKash, Nagad, or Rocket — are governed by the privacy policies of those respective services. We encourage you to review the privacy policies of any third-party service you use in connection with kkbd transactions.

Amendments to This Policy

kkbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. The "Last Updated" date at the top of this policy will be revised whenever a material change is made.

Where amendments are significant and may materially affect your privacy rights or the way in which we process your personal data, kkbd will notify registered Players via a platform notification or by email to the address held on your account. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how kkbd protects your data. If you have concerns about any changes to this policy, please contact our support team before continuing to use the Platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which kkbd processes your personal data, please contact our support team using the details below. All contact details are provided as plain text — they are not clickable links.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the live chat facility on the kkbd Platform
• Response Time: kkbd targets an initial response to all privacy-related email enquiries within four (4) hours (Bangladesh Standard Time, UTC+6)
• Languages: Support is available in both English and Bengali

kkbd treats all privacy-related enquiries with the highest priority. If you submit a formal data rights request — such as a request for access, erasure, or portability — please clearly state the nature of your request in your message so that our team can route it appropriately and respond within the applicable timeframe.